Return Policy

Refund & Return Policy
Overview
At Artoza Crafts, we want you to be satisfied with your purchase. Our refund and return policy allows eligible items to be returned or exchanged within 30 days from the date of delivery. If 30 days have passed, unfortunately, we are unable to offer a refund or exchange.
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging where applicable.
Eligibility for Returns
To qualify for a return:
The item must be unused and undamaged.
The item must be in the same condition as received.
Original packaging should be intact where applicable.
Proof of purchase, such as a receipt or order confirmation, is required.
The return must be requested within 30 days of delivery.
Please contact Artoza Crafts before sending any product back. We will provide the appropriate return instructions.
Customized & Personalized Products
Because customized and personalized products are created specifically according to a customer’s requirements, they are generally not eligible for return or exchange.
This includes products that have been:
Personalized with names, text, photographs, logos, or other customer information
Custom designed or specially commissioned
Made or modified according to specific customer requirements
Produced in a custom size, shape, color, material, or finish
However, if a customized product arrives damaged, defective, or materially different from the approved specifications, please contact us so that we can review the matter and determine an appropriate solution.
Non-Returnable Items
Certain products are not eligible for return, including:
Customized or personalized products
Specially commissioned or made-to-order products
Items that have been used, damaged, altered, or modified after delivery
Gift cards
Downloadable software or digital products
Selected health and personal care items, where applicable
We appreciate your understanding of these exclusions.
Partial Refunds (If Applicable)
Partial refunds may be granted in the following cases:
Items showing obvious signs of use
Items not in their original condition
Items that are damaged or have missing parts not due to our error
Items returned after 30 days from delivery
The amount of any partial refund will depend on the condition of the returned product and the circumstances of the return.
Refunds
Once your return is received and inspected, we will notify you by email regarding approval or rejection.
If approved, your refund will be processed and applied to the original payment method within a few business days, depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund yet:
Recheck your bank account.
Contact your credit card provider or payment service, as processing times may vary.
Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at:
Email: shurza@artozacrafts.com
Sale Items
Sale or discounted items may be subject to different return conditions.
Customized, personalized, specially commissioned, and made-to-order products are generally non-returnable regardless of whether they were purchased at regular or discounted prices.
Exchanges
We replace items only if they are defective, damaged, or incorrectly supplied.
To request an exchange for the same item, please contact us at:
Email: shurza@artozacrafts.com
Please contact us before sending the item back so that we can provide the appropriate return instructions.
Returned Items Should Be Sent To
Artoza Crafts
1311 Western Area, Muhalla Maghrabi,
Ghakhar Mandi – 52200,
Punjab, Pakistan
Please contact us before shipping any return so that we can confirm the return process and instructions.
Gifts
If the item was marked as a gift and shipped directly to you, the applicable refund or replacement will be handled according to the original order and the conditions of this policy.
If the item was not marked as a gift, any approved refund will be issued to the original purchaser.
Shipping Returns
Customers are responsible for return shipping costs, which are generally non-refundable.
If a refund is issued, applicable return shipping costs may be deducted from the refund amount.
If the return is required because the product was damaged, defective, or incorrectly supplied due to our error, Artoza Crafts will review the circumstances and determine the appropriate shipping arrangement.
We recommend using a trackable shipping service or shipping insurance for higher-value items, as we cannot guarantee receipt of returned goods without reliable tracking.
Delivery time for exchanged or replacement items may vary depending on the destination and availability.