Delivery & Shipping Policy
Delivery & Shipping Policy
Delivery & Shipping
At Artoza Crafts, we carefully pack and ship every order to help ensure it reaches you safely and on time. This policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after confirmation.
Customized, made-to-order, or bulk orders may require additional processing time. Estimated timelines will be communicated before order confirmation.
Shipping & Delivery
We deliver across Pakistan and also serve international customers where applicable.
Shipping charges and delivery timelines vary depending on:
Delivery location
Order size and weight
Shipping method
Product type and availability
Tracking details will be shared once your order is dispatched, where tracking is available.
International Shipping
International shipping times and costs vary by destination.
Customers are responsible for any applicable customs duties, taxes, import charges, or other fees imposed by their country.
Customs clearance requirements and delivery times may vary and are outside the direct control of Artoza Crafts.
Packaging
All products are carefully and securely packed to help prevent damage during transit.
Gift packaging or special packing requests may be arranged upon request, depending on the product and order requirements.
Delays & Exceptions
While we aim to process and deliver orders within the estimated timelines, delays may occasionally occur due to:
Courier or logistics issues
Weather conditions
Public holidays
Customs clearance for international shipments
Other circumstances beyond our reasonable control
Artoza Crafts is not responsible for delays caused by circumstances beyond our control, but we will assist customers wherever possible in following up with the relevant courier or shipping provider.
Delivery of Customized & Made-to-Order Products
Customized, personalized, commissioned, and made-to-order products may require additional production time before dispatch.
The estimated production and delivery timeline will be communicated to the customer where applicable.
Return Shipping
Return shipping is governed by our Refund & Return Policy.
Customers should contact Artoza Crafts before sending any product back so that appropriate return instructions can be provided.
Need Assistance?
For shipping-related questions, order delivery updates, or other assistance, please contact us at:
Email: shurza@artozacrafts.com
Phone: +92 300 8619006 | +92 300 8640409
Artoza Crafts
1311 Western Area, Muhalla Maghrabi
Ghakhar Mandi – 52200
Punjab, Pakistan
Terms & Conditions
Terms & Conditions
Overview
Welcome to Artoza Crafts. By accessing or using our website and purchasing products or services from us, you agree to be bound by these Terms & Conditions.
These terms explain how our website, products, orders, custom commissions, payments, and related services operate.
Please read these terms carefully before placing an order.
About Artoza Crafts
Artoza Crafts is a creative design and craftsmanship studio offering handcrafted products, customized creations, design services, and selected products through its website.
Our work may include handcrafted décor, customized products, furniture and wooden creations, awards and recognition pieces, custom commissions, and other creative products or services.
Because many of our products are handcrafted or made according to individual requirements, minor variations in appearance, texture, grain, finish, or color may occur. These natural and handcrafted variations are not necessarily defects and are part of the character of handmade work.
Products & Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, and other information displayed on our website are accurate.
However:
Actual colors may vary depending on your screen or device.
Handmade products may contain natural variations.
Measurements may have minor variations where products are handcrafted.
Product availability may change without prior notice.
We reserve the right to correct errors or update product information when necessary.
Customized & Personalized Products
Customized and personalized products are created according to individual customer requirements.
Before production begins, customers may be asked to confirm details such as:
Names or text
Photographs
Logos
Dimensions
Colors
Materials
Designs
Other customization requirements
Once a customized order has entered production, changes or cancellations may not be possible.
Customers are responsible for ensuring that the information and specifications provided to us are accurate and complete.
Customized, personalized, specially commissioned, and made-to-order products are generally not eligible for return or exchange, except where the product is defective, damaged, incorrectly supplied, or materially different from the approved specifications.
Custom Design & Commissioned Work
For larger custom projects, design commissions, interior work, fabrication, or specially developed products, the scope of work, specifications, pricing, timeline, materials, and payment terms may be agreed separately with the customer.
Any quotation or project proposal provided by Artoza Crafts may be subject to confirmation before work begins.
Additional work or changes requested after approval may result in additional costs or changes to the agreed timeline.
Orders
When you place an order through our website, you are submitting a request to purchase the selected product.
An order is considered confirmed once Artoza Crafts has accepted the order and, where applicable, received the required payment or confirmation.
We reserve the right to refuse or cancel an order in circumstances including:
Product unavailability
Incorrect pricing or product information
Inability to confirm the order
Suspected fraudulent activity
Customer-requested specifications that cannot reasonably be fulfilled
Other circumstances affecting our ability to complete the order
If an order is cancelled after payment has been received, any applicable refund will be handled according to the circumstances and our Refund & Return Policy.
Pricing & Payments
Product prices are displayed on the website and may be updated from time to time.
Prices may be displayed in applicable currencies where supported by our website.
For custom projects, bulk orders, or commissioned work, pricing may be quoted separately based on the requirements of the project.
Any applicable shipping charges, customs duties, taxes, or other charges will be communicated or applied where applicable.
Returns, Refunds & Exchanges
Returns, refunds, and exchanges are governed by our Refund & Return Policy.
Customers should review that policy before placing an order, particularly when purchasing customized, personalized, or made-to-order products.
Intellectual Property
Unless otherwise stated, the content of this website, including:
Logos
Brand identity
Product photographs
Original designs
Illustrations
Text
Graphics
Project images
Other original creative materials
belongs to or is used by Artoza Crafts with appropriate permission.
This material may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
Customer-Supplied Content
Where customers provide photographs, logos, artwork, text, designs, or other materials for customization, the customer is responsible for ensuring that they have the necessary rights and permissions to use those materials.
By submitting such materials to Artoza Crafts, the customer authorizes us to use them as reasonably necessary to fulfill the order or project.
Project Images & Portfolio
Artoza Crafts may photograph completed products, installations, or projects for documentation, portfolio, promotional, or marketing purposes.
Where a project involves confidential information or specific customer restrictions, we will respect any agreed confidentiality requirements.
Website Use
You agree not to use this website:
For unlawful purposes
To attempt unauthorized access to the website or its systems
To interfere with website operation or security
To submit fraudulent or misleading information
To reproduce website content without permission
We reserve the right to restrict or terminate access where misuse or abuse of the website is suspected.
Third-Party Services & Links
Our website may contain links, embedded content, payment services, courier services, social media integrations, or other third-party services.
Artoza Crafts is not responsible for the content, policies, availability, or practices of third-party websites or services.
Customers should review the applicable terms and privacy policies of those third parties where appropriate.
Website Availability
We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or completely free from errors.
Temporary interruptions may occur because of maintenance, technical issues, hosting problems, updates, or circumstances beyond our control.
Changes to These Terms
Artoza Crafts may update or modify these Terms & Conditions from time to time.
Any updated version will be published on this page with the revised terms taking effect from the date of publication.
We encourage customers to review this page periodically.