Shipping Policy

🚚 Delivery & Shipping Policy
Delivery & Shipping
At Artoza Crafts, we carefully pack and ship every order to help ensure it reaches you safely and on time. This policy explains how we process, ship, and deliver orders placed through our website.
📦 Order Processing
Orders are typically processed within 1–3 business days after confirmation.
Customized, made-to-order, or bulk orders may require additional processing time. Estimated timelines will be communicated before order confirmation.
🚚 Shipping & Delivery
We deliver across Pakistan and also serve international customers where applicable.
Shipping charges and delivery timelines vary depending on:
Delivery location
Order size and weight
Shipping method
Product type and availability
Tracking details will be shared once your order is dispatched, where tracking is available.
🌍 International Shipping
International shipping times and costs vary by destination.
Customers are responsible for any applicable customs duties, taxes, import charges, or other fees imposed by their country.
Customs clearance requirements and delivery times may vary and are outside the direct control of Artoza Crafts.
🎁 Packaging
All products are carefully and securely packed to help prevent damage during transit.
Gift packaging or special packing requests may be arranged upon request, depending on the product and order requirements.
⚠️ Delays & Exceptions
While we aim to process and deliver orders within the estimated timelines, delays may occasionally occur due to:
Courier or logistics issues
Weather conditions
Public holidays
Customs clearance for international shipments
Other circumstances beyond our reasonable control
Artoza Crafts is not responsible for delays caused by circumstances beyond our control, but we will assist customers wherever possible in following up with the relevant courier or shipping provider.
📞 Need Assistance?
For shipping-related questions, order delivery updates, or other assistance, please contact us at:
Email: shurza@artozacrafts.com
Phone: +92 300 8619006 | +92 300 8640409
Artoza Crafts
1311 Western Area, Muhalla Maghrabi,
Ghakhar Mandi – 52200,
Punjab, Pakistan